Have you heard one of the inspiring stories about someone going through a drive thru and when they pull up to the window the employee tells them, “The car in front of you paid for your order”? Oftentimes, the person who received the free meal or beverage decides to continue to pay it forward and pay for the order of the car behind them.

Those random acts of kindness are at the heart of our annual Take Time, Be Kind Campaign at The Store. The communities in which we are located are our homes and neighborhoods. It’s where we see our friends and neighbors every day. Our goal for the Take Time, Be Kind campaign is simple: to encourage you to spread kindness towards everyone you see. 

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What do you think a day in the life of a Guest Service Representative (GSR) at a convenience store looks like? Think it’s all about standing at the register? Well then, you might be surprised to learn there’s much more to it than that!

We knew the best way to share more about the guest service role was to go directly to the source. So we talked to Katy, a Team Leader at our Store location in east Stevens Point. We checked in with her and asked her to help us learn more about a day in her shoes.

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